Customers have recently reported fraudulent phone calls pretending to be Traditions Bank, in which customers are being asked to provide card numbers and other personal information. As a reminder, neither Traditions Bank nor any other financial institution will ask for your complete card information when verifying fraud on your Traditions Bank account.
Extra support for Online Bill Pay
Online Bill Pay is a wonderful tool to help you simplify your financial life, organize your bills, save checks and stamps, and offer peace of mind by setting up a payment schedule to ensure they are paid on time. However, sometimes it takes a little extra effort to get the process started, find the solution to a problem, or get immediate answer to an urgent question, such as:
- How do I see the status of a payment I made?
- How can I stop payment on a Bill Pay item I set up?
- How do I set up a Payee in Bill Pay?
Our friendly Customer Support Team is always willing to help!
- Call Traditions Bank Customer Care at 717-747-2600 between the hours of 8 a.m.-5 p.m., Monday through Friday, with your Bill Pay questions.
- For current Bill Pay customers, Bill Pay Customer Service is also available. Call toll-free 1-844-815-9570 between the hours of 7 a.m.-1 a.m., 7 days a week.
If you are unable to call, here are a few other options that may help:
- While logged into Bill Pay, click on the “How To” ? icon in the Payment Center to learn how to do things like set up automatic payments or reminders.
- While logged into Bill Pay, click on the “Help Center” tab to find further information on topics such as managing your accounts, troubleshooting, etc.
- Personal Bill Pay Customers:
- Business Bill Pay Customers: